Frequently Asked Questions

Managed IT services involve outsourcing your business's IT operations to a third-party provider like CapitalTek. This includes monitoring, managing, and maintaining your IT infrastructure, such as servers, networks, and devices. By partnering with CapitalTek, you gain access to a team of experts who ensure your systems run smoothly, minimize downtime, and provide strategic IT advice. This allows you to focus on your core business operations while leaving the tech challenges to us.

That is what we are here for! At CapitalTek we are here to guide you through the process of modernizing and securing your technology and data, staying compliant with the latest standards and improving productivity and connectivity across your business.  

Contact Us, we would love to set up a brief discovery call to learn more about your needs and start guiding you to a safer and more productive business.

Cloud computing provides flexible, scalable, and cost-effective solutions for storing and accessing data and applications online instead of on physical devices. By migrating to the cloud, your business can improve collaboration, enhance security, and reduce IT overhead. CapitalTek offers tailored cloud solutions to meet your specific needs, ensuring seamless integration with your existing workflows.

The lifecycle of IT hardware and software depends on usage, advancements in technology, and evolving security threats. Generally, systems should be evaluated every 3-5 years. CapitalTek provides regular IT assessments to ensure your systems remain secure, efficient, and aligned with your business goals. We'll help you determine the best upgrade strategy to maximize your ROI.

Employee training is key to maximizing productivity and minimizing security risks. CapitalTek offers comprehensive training programs that teach best practices for using technology, recognizing phishing attempts, and maintaining secure workflows. Empowering your team with the right knowledge ensures they contribute to a safer and more efficient workplace.

Phishing remains one of the most pervasive threats, where attackers trick employees into sharing sensitive information or downloading malicious files. CapitalTek helps your business combat this through employee awareness training and implementing advanced email security tools to detect and block phishing attempts.

o protect against ransomware, you need strong data backups, multi-factor authentication (MFA), and endpoint security measures. CapitalTek provides end-to-end ransomware protection, including secure backups, regular security updates, and incident response planning. This ensures your business can recover quickly, even in the worst-case scenario.

Detecting cyberattacks involves real-time monitoring, threat intelligence, and employee vigilance. CapitalTek's cybersecurity services provide 24/7 monitoring and incident response plans tailored to your business. If an attack occurs, we'll guide you step-by-step to minimize impact and recover quickly.

Compliance ensures your business adheres to specific legal and regulatory standards, such as GDPR, HIPAA, or PCI DSS. These standards protect sensitive data and ensure ethical business practices. CapitalTek helps you identify applicable regulations and implements the necessary processes and technologies to stay compliant.

Yes, compliance isn’t just for large enterprises. Small businesses often handle sensitive customer data and are held to the same standards as larger companies. CapitalTek specializes in creating tailored compliance strategies for businesses of all sizes, ensuring you meet your obligations without unnecessary complexity.

Absolutely. Our compliance services include preparing for audits, generating necessary reports, and ensuring your systems meet all regulatory requirements. With CapitalTek, you’ll feel confident during every audit, knowing your business is compliant and well-prepared.