CapitalTek Legal & Compliance
Master Service Agreement
This Master Services Agreement (the “MSA”) is between Provider and the Client found on the
applicable quotation, proposal or order, (the “Order”) and, together with the Order, the terms and
conditions, and relevant Service Attachments forms the Agreement between the parties (the
“Terms”). Client accepts these Terms by signing an Order, using the services, or continuing to use..........
Service Attachment for Managed Services
This Service Attachment is between Provider (sometimes referred to as “we,” “us,” or “our”), and
the Client found on the applicable Order (sometimes referred to as “you,” or “your”) and,
together with the Order, Master Services Agreement, and other relevant Service Attachments,
forms the Agreement between the parties the terms to which the parties agree to be bound.......
Schedule of Services
Provider will perform server monitoring and management
including, alert monitoring and management of servers, periodic reporting and performance tuning,
and prioritization of alerts to identify high-priority incidents. Provider will also perform remote
remediation services as needed, and backup software monitoring and management. The Service
Fee does not include major hardware / software upgrades or replacements or new........
Service Level Objectives
These Service Level Objectives are between Provider (sometimes referred to as “we,” “us,” or “our,”),
and the Client (sometimes referred to as “you,” or “your,”) found on the applicable Order and, together
with the Order, Master Services Agreement, Schedule of Services, and other relevant Service
Attachments, forms the Agreement between the parties the terms to which the parties agree to be bound.......
Canadian Data Processing Agreement
This Data Processing Agreement (the “Agreement”) between Provider (sometimes referred to as
“Provider,” “we,” “us,” or “our”), and the Client found on the applicable Order (sometimes
referred to as “you,” or “your,”) and, together with the Order, Master Services Agreement,
Schedule of Services and other relevant Service Attachments, forms the Agreement between
the parties the terms to which the parties agree to be bound..........
Schedule of Third Party Services
